Fulfillment Beyond Delivery
A professional service team handles after-sales requests with a rapid response within 24-48 hours.
Unified Handling
All order-related after-sales requests are handled through the platform, without chasing individual factories.
Time-bound Response
A handling plan is provided within 24–48 hours after the request is accepted.
Fully Traceable
Handling records are retained with the order archive for end-to-end traceability.
Submit an After-sales Request
Use your order number to request after-sales support for the corresponding product.
Service Policies
A general policy framework for each category. Specific terms are subject to the contract.
01Machinery & Equipment
02Petrochemicals & Chemicals
03Home & Consumer Goods
04Medical & Health
Resource Center
Search by product name, model or order number for manuals, reports and compliance documents.
No public resources are available yet
Please submit an after-sales request with the product model or order number and our team will provide the matching files.
After-sales Service Process
- STEP 01
Submit Request
Submit through the form, dedicated service, WhatsApp or email.
- STEP 02
Accept and File
The request is accepted and filed with the available order information.
- STEP 03
Time-bound Response
A handling plan is provided within 24–48 hours.
- STEP 04
Execute Solution
Parts, replacement, replenishment or technical support is carried out according to the plan.
- STEP 05
Follow-up and Archive
The confirmed result is archived with the full order-cycle record.
Frequently Asked Questions
How do I submit an after-sales request and when will I receive a reply?
Submit the form with product and issue details. Our service team will normally respond within 24–48 hours.
What is included in the warranty and how is human damage handled?
Coverage follows the contract and category policy. Human damage and consumable parts are reviewed separately before a paid solution is provided.
How long does parts supply take and who pays the freight?
Timing and freight depend on the part, warranty responsibility and destination. The service plan will state the applicable arrangement.
What should I do if the received goods have a quality issue?
Keep the goods and packaging, collect photos or videos, and submit the request within the applicable claim period.
What if a chemical batch does not match the accompanying documents?
Preserve the batch and samples, stop using disputed goods where necessary, and submit the COA and shipping documents for review.
Where can I check medical-device registration and compliance documents?
Submit the product model or order number through the resource center or support form to request the corresponding documents.
What is the return, replacement and compensation process?
The platform confirms evidence and responsibility first, then coordinates replacement, replenishment, return or another agreed solution.
Can I still receive support for an older order?
Yes. Submit the order number and available product information to request ongoing support.
Safety Notices and Product Recalls
If a sold product presents a safety risk, notices will be published here and affected buyers will be contacted through the available order information.
Submit an After-sales Request
Use your order number to request after-sales support for the corresponding product.
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